Shipping policy

Go Fusing Ordering and SHIPPING
(Also Read about Free US Shipping or International Shipping below)

ORDERING: There are several ways to order from Go Fusing:  

1. Add Items to your cart and checkout with your credit card or using PayPal

2. Create a login account and then place your orders. The benefit of a login account:

- Enter your Billing and Shipping address with your first order and never again. This is a big time saver!
- Track your order delivery.
- See your order History
- Create Wish List and name them by show, classes or by project name.

3. International Orders:  See Below for our best tips on how to save you money on international orders.

4. Pre-Order:  If an item sells out during a promotion, you can still order the item at the best price!

5. Stock Notify:  When an item is out of stock, sign up with your email and the moment it is back in stock will send you an email notifying you!

6. Special Ordering:  Call us with the details of what you need and we will do our best to have it ready to be shipped with 10 business days or less!

7. Price Matching  No fooling, yes we do price match! See our policy for more details.

Free US Shipping


Go Fusing:  FREE US SHIPPING, COUPONS and DISCOUNTS

Welcome! Everyone loves a deal and Free Shipping, Coupons and Discounts to enhance the "deal" factor.  It is Simple... 

Order $65 US and automatically get either:
Free US Shipping!
OR
10% Off International Shipping Cost

(Molds and Sheet Glass and some Display Stands are not included and only charged by weight)

Special Note: Cost are auto generated by USPS during checkout but...  
Not to Worry! We Refund Shipping Overcharges once we Ship your order
.

Sign up for our Newsletter (at the bottom of every website page) and get: each week's New Product Release, Coupons and Industry News!.

NOTE: Please do not attempt to double dip or abuse our offers as this can delay shipment of your order.  We review all orders and hold orders when misuse use of offers occurs.  We will contact you by email to determine which offer you prefer and/or for any additional payments due.

SOCIAL MEDIA OFFERS:   At the bottom right on all our website you will find links to our Social Media platforms. Come join us!

- Our Social Media coupons and Discounts may be different than the offering on our website or newsletters.
- Some Social Media offers may require you to participate by Following, Liking or Pinning us.
- Free Shipping, Coupons and Discounts found on our website can not be combined with the Social Media offerings unless stated in the offer.

FREE SHIPPING Goals:

Minimum Order $60 is required and Sheet Glass & Molds and some Display stands are not included (we are working to included these in the future)
NOTE: Look at the detail page of any item to what discounts apply

Offer Free Shipping for the US customers ALL The Time
- Offset International Shipping costs by offering a regular 10% discount on shipping cost
- Offer 1st class mail.
- Offer a weight based price versus dimensional costs to reduce the auto generate shipping cost by USPS.


Click Here for-->International Customers Suggestions:
-  Ship to a US address (BUT you may not combine any International coupons with a Free Shipping offer)
-  Use our weekly International coupon in our newsletter to offset shipping costs.
-  Use 1st class mail up to 4 lbs, 1.8 kg.  It may take longer (approximately 1 week more) but you can save shipping costs.
-  Use the comment box at checkout to tell us your Import Tax rates, date needed by, or special packing needs. 

COUPONS:  Always Enter the code in ALL Capital letters.

-  Active retail coupons and discounts are limited time offers and defined in our newsletters. 

- We offer Retail and Wholesale Coupons and Discounts, only one offer based upon your customer group, may be used at one time.

-  Because our customer base is comprised of US and International customers, we offer separate US and International coupons based upon the country you live in.  You may not use both US and International coupons. Coupon trickery can make your order held from being processed and require a request for payment for the value the offer deducted from your order.

- Coupons are separate offers from Discounts and it is important to read the promotion as you may not always be able to use both a Coupon and a Discount at the same time.  The good news is that Discounts will automatically be applied so you only need to enter a coupon during checkout.

DISCOUNTS:  

Discounts automatically apply only coupons require an entry during checkout.

- Discounts may be for a single item, a category or website wide so it is important to reference the details of our offer in the newsletter or on our home page.

- We have more than one level of Wholesale accounts each with their own set discounts.

- Wholesale accounts are based upon staying qualified by the documentation provided and the total volume ordered quarterly.

- Discounts cannot be combined with other discounts. Example: Discount promotion site wide of 10%, will not apply to items already discounted such as clearance items or in conjunction with a wholesale level coupon.

We love our customers in the glass industry and as a small business are trying our best to service our customers and provide great offers!  We hope the above information helps clarify our offers.

We sincerely appreciate your honest intentions and "Thank You" for choosing to shop with us at Go Fusing! 

International Orders

Helpful Tips for our International Customers shopping with Go Fusing!

International Orders of $65 US automatically have 10% deducted from Shipping Cost display at checkout! 

NOTE: Cost are auto generated by USPS during checkout but...  
Not to Worry! We Refund Shipping Overcharges once we Ship your order
And if you did not pay quite enough, we will try to ship via Global Post or may send you a request for payment for additional cost.

We do ship to over 50 countries including Europe, Australia and many more.  
To see the list:
- Add an item to your shopping cart
- Select View Edit Cart
- Click Estimate shipping
- Click Countries 

Recommendations and notes for placing International Orders:

1. Login Accounts: Create a login account and then login when you come to the website to visit or shop.
- This allows your address information to be saved and makes the process of checking out must faster.
- Once logged in, you can create Wish Lists and name them. Wish Lists allow you to save your favorite products, by project or by trade show and keep you organized and also make it faster to order.

2. Gift Certificates: We also offer purchasing Gift Certificates and this allows customer to purchase a larger sum when currency exchange rates are good for them and then use up the certificate over a period of time when exchange rates are not favorable so you can still get products when needed!

3. First Class Mail: Consider 1st class mail as well as Priority mail to save money on shipping. Light weight items like decals, paints, and small precut glass shapes etc. can be grouped together up to 4 lbs, 1.8 kg, can use 1 st class mail.  Also consider getting your glass cut into smaller pieces like strips to reduce the size of the boxes needed to ship your order.

4. Priority Mail Rates: Shipping calculations are not always right on International orders. So we will display a price based upon weight or by dimension to try and save you money.  

It is important to note, that we have a standing policy of refunding large shipping over charges.
If a customer does not pay enough shipping to cover their order we will ship via Global Post if that will  cover cost.  If Priority mail or Global Post still does not cover cost, we will send you an additional request for payment to cover the cost of shipping.

We recommend you fill in the "Comment" Box on the final checkout screen with any shipping or order concerns.  Use of the Comment Box alert our shipping department to take a closer look at your order and this allows us the opportunity to email our customers before shipment occurs to help meet their needs or requests. 

Note: Our website electronically passes the total weight and dimensions to the USPS computers.  In nanoseconds, they display a shipping cost on the final checkout page for our customers BUT this prices is only an estimate and the computers do not always get it right. 

We work extra hard for you to consolidate your order into the least expensive shipping method and still provide the protective packaging needed to with stand a long international journey to your doorstep.

5. Shipping Time Frames:   We send you a tracking number upon shipment.  We do recommend you use this link to check the progress of your order as once it leaves the US we can no long see the progress:  Once an order reaches your country we do not know how longer orders take to get thru the Customs process nor do we know the common carrier in your county take to deliver.

Contact the Shipping Carrier with your tracking number immediately, if any time frames are outside the normal delivery schedule or if the routing is not what you expect.

First Class mail takes anywhere from 14 to 21 days to reach most International destinations.  During Christmas holidays the delays vary widely mostly because package inspections sit in the Customs Department before being released for final delivery.

Priority mail normally takes 7 to 10 days to arrive but each country's Customs Department processing plays a big role in determining the final delivery date.

NOTE: Global Post has similar time frames to Priority Mail plus or minus a few days.

We try to make sure all labeling and forms are accurately completed to avoid delays in deliveries but it is just as important our customers make sure they enter their address information accurately or bring any special details to our attention by using the "Comment Box" during the final checkout process.

6. Insurance We recommend use of Shipping Insurance and plan for any import tax collections.  If your order is damages in shipping, take photos of the box condition, packing materials and breakage.  You will need to submit with your claim when you contact the carrier with your tracking number immediately. Note: they may require you to also save the package.

Please take a minute to read more on International order tracking and more in our Terms and Conditions

Please feel free to email us by replying to your order or using our Contact Us form on our website!

Thank you for choosing to place your orders with GoFusing.com, A Sanborn Corporation!